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Terms of service

These terms apply when you use Artsy or place an order with us.

Last updated August 2026

Orders

Placing an order is an offer to buy. We confirm it by email once we accept it. If a piece turns out to be unavailable or mispriced, we may cancel the order and refund you in full — we'll always tell you why.

Pricing

Prices are in Indian rupees and inclusive of applicable taxes. Shipping and cash-on-delivery fees are shown at checkout before you confirm. Prices can change, but never after your order is confirmed.

Handmade variation

Our pieces are made in small batches by hand. Slight differences in colour, glaze, texture and dimension are expected and are not defects. Screen colours also vary.

Accounts

Keep your password confidential; you're responsible for activity under your account. Tell us promptly if you think someone else has access. We may suspend accounts used for fraud or abuse.

Reviews and questions

Post only content you own the rights to and keep it civil and relevant. We may remove content that is unlawful, abusive, or spam. By posting, you allow us to display it on the product page.

Returns

Returns, replacements and refunds are covered by our shipping, returns and refunds policy, which forms part of these terms.

Liability

We're responsible for delivering the goods you ordered in the condition described. To the extent permitted by law, we're not liable for indirect or consequential losses. Nothing here limits rights you have under Indian consumer law.

Contact and governing law

Questions about these terms: hello@artsy.store. These terms are governed by Indian law and the courts of Pune, Maharashtra have jurisdiction.