Shipping, returns & refunds

Orders are packed within 24–48 hours of being placed. Delivery typically takes 3–7 working days depending on your pincode. You'll get a tracking link by email, and you can check progress any time on the track order page using your order number and email.

Shipping is free on orders above ₹799. Below that, a flat ₹79 fee applies. Cash on delivery is available across India and adds a ₹50 handling fee, shown clearly at checkout before you confirm.

Unused items in their original packaging can be returned within 7 days of delivery. Write to hello@artsy.store with your order number and we'll arrange a pickup where our courier serves; elsewhere we'll share a return address and reimburse standard postage.

Made-to-order pieces, personalised items, sale items marked final and gift cards can't be returned unless they arrive damaged.

Send us a photo within 48 hours of delivery and we'll replace the piece or refund it in full — your choice. You won't pay return shipping on a damaged or incorrect item.

Once your return reaches us and passes a quick check, refunds are issued within 3–5 working days. Prepaid orders are refunded to the original payment method; cash on delivery orders are refunded by bank transfer to details you share with us. Shipping and COD fees are refunded only when the return is due to our error.

You can cancel any order before it is dispatched at no cost — just email us with the order number. After dispatch, please use the return process above.